Policies

Refund & Returns Policy

Packs are ripped the moment your payment is confirmed, so the rules for refunds are a little different from a normal shop. Here is exactly how they work.

On this page

01. Pack purchases are final

Every pack is ripped instantly after payment and a physical card is assigned to your Vault. Because of this, pack purchases cannot be cancelled, refunded or exchanged because you are unhappy with the card you pulled. If you would rather not keep a card, you can sell it back from your Vault for 80% of its value in store credit.

02. When we do refund

You were charged but no card was added to your Vault.
You were charged twice for the same order.
A pack was sold to you in error, for example after it sold out.
A technical problem on our side affected your rip.

In these cases we will, at your choice, refund the payment or rip a replacement pack.

03. Cards that arrive damaged or wrong

Check your shipment when it arrives. If a card is damaged in transit or is not the card shown in your Vault, email support.assetrippack@gmail.com within [Number of days] days of delivery with your order number and clear photos of the card and packaging. We will replace the card with one of equal value or refund its listed value, and we may ask you to send the original back using a prepaid label.

04. Returns of shipped cards

Shipped cards cannot be returned for a change of mind. Please keep cards in your Vault until you are sure you want them shipped, as cards in the Vault can still be sold back for store credit.

05. Shipping fees

The $6 shipping fee is refunded only if the entire shipment is lost or arrives damaged, or if we cancel the shipment.

06. How refunds are paid

Approved refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank. Purchases paid with store credit are refunded as store credit.

07. Chargebacks

Please contact us before disputing a charge with your bank; we can usually fix problems quickly. Accounts with chargebacks for packs that were ripped and delivered to the Vault may be suspended.

08. Contact

For any refund question, email support.assetrippack@gmail.com with your order number.

Still have a question about this policy? Our team usually replies within one business day.